Settings Interaction Audit
Observed sessions in Petaling Jaya with people who try to find, change, and reverse controls inside one utility app you already ship.
Studies
Four study types, all aimed at how people handle a utility’s controls
We do not rewrite your screens. We watch the hunt for a setting, map the tree, or sit in the place where the app is actually used. Pick the form that matches the question you already have.
Control Map Review
A documented walk of your settings tree — labels, grouping, defaults, and reverse paths — without live testers, used when you need the map before a larger study.
Preference Recovery Sessions
Focused sessions on undo, reset, backup of preferences, and the hour after someone changes a setting they did not mean to change.
Field Observation Day
A facilitated visit in a home or workplace in Selangor to watch how a utility’s controls are used among other tasks, not in a quiet study room.
What we will not treat as a study
Store-listing copy, icon tests, and whole-app tours sit outside this practice. So do games, social networks, and anything whose “settings” are mainly an account vault. If the question is whether a paywall converts, we are the wrong room. If the question is whether a person in Petaling Jaya can find the millimetre setting and put Fahrenheit back, you are in the right place.
The flagship engagement is the Settings Interaction Audit. Start there when you have a live utility and a complaint you cannot reproduce at your own desk. Use a Control Map Review when you have inherited a tree and cannot tell which toggles still do anything.